Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, company name and website URL, when you submit a contact form, request an assessment, or register interest in a service
• Payment and billing information, processed securely by Stripe on our behalf. We do not store your full card details
• Communications, including any messages you send us via our contact forms

We also automatically collect limited technical data where you have given consent via our cookie banner, including analytics data about how you use our site via Google Analytics and anti-spam verification data via Google reCAPTCHA.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide the services you have requested
• Process payments and manage your subscription or order
• Send you service-related communications such as order confirmations
• Improve our website and services
• Comply with our legal obligations
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• 3. Legal Basis for Processing

We process your data on the following bases:

• Performance of a contract, for providing services you have purchased
• Consent, for analytics cookies and marketing communications
• Legitimate interest, for responding to enquiries, improving our services, and preventing fraud and spam
  
  

4. Who We Share Your Information With

We share information with trusted third parties who help us operate our business:

• Stripe, for secure payment processing
• Google, for website analytics and spam protection, only if you have consented via our cookie banner
• IONOS, our website hosting provider
• Our email service provider, for sending order and enquiry related communications

We do not sell your personal data to third parties.

5. Cookies

We use essential cookies necessary for the website to function, and non-essential cookies such as analytics only with your consent. You can give or decline consent via the cookie banner shown on your first visit. You can withdraw consent at any time by clearing your cookies and revisiting the site.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to our processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Children's Privacy

Our services are not directed at children and we do not knowingly collect personal data from anyone under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us via the contact form on our website. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.