Terms & Conditions

1. About Us

Navigro LTD is a company registered in England and Wales. By using our website or purchasing any of our services, you agree to these Terms & Conditions in full. If you do not agree, you should not use our services.

2. Our Services

Navigro offers two service types:

Growth Platforms - A monthly subscription service that includes a professionally built website, client dashboard, and Growth Consultant. Available as a Brochure or E-Commerce package.

Express Solutions - One-off content services including Website Copy and Blog Post packages, purchased individually or as a combined Complete Content Package.

3. Growth Platforms - Subscription Terms

3.1 Payment

Your first payment is taken at checkout. Subsequent payments are collected by direct debit on or around the same date each month. It is your responsibility to ensure sufficient funds are available on your payment date.

3.2 Failed Payments

If a payment fails, Navigro reserves the right to suspend access to your dashboard and platform services until payment is resolved. Repeated failed payments may result in account termination.

3.3 Cancellation

You may cancel your subscription at any time by contacting us via the support system in your dashboard. Upon cancellation, your website will remain live until the date your next payment would have been due, after which it will be taken offline.

3.4 Website Ownership

If you cancel within the first 12 months of your subscription, your website will be permanently deleted and no files will be provided.

If you cancel after 12 months of continuous subscription, you will receive a copy of your website files along with a standalone lite CMS, allowing you to host your website independently.

3.5 Pricing and Package Changes

Navigro reserves the right to update platform features, pricing, and package inclusions. You will be notified of any changes that affect your subscription with a minimum of 30 days notice. Continued use of the service following a price change constitutes acceptance of the new pricing.

3.6 Fair Use

Growth Platforms are intended for use by the subscribing business only. Accounts may not be shared, resold, or used on behalf of third parties without prior written agreement with Navigro.

4. Express Solutions - One-Off Service Terms

4.1 Payment

Full payment is required at checkout before work begins. No work will commence until payment has been confirmed.

4.2 Revisions

All Express Solutions purchases include two rounds of revisions. Revision requests must be submitted via the review system provided. Once two rounds of revisions have been completed, the order is considered finalised regardless of outcome. Additional revision rounds are not included and may be subject to additional charges.

4.3 Client Responsibilities

The quality of content produced is dependent on the accuracy and completeness of information provided by the client during the order process. Navigro accepts no liability for inaccurate content resulting from incomplete or incorrect information supplied by the client.

4.4 Delivery

Content is delivered digitally via a secure review link. Navigro aims to deliver all Express Solutions orders in a timely manner but does not guarantee specific turnaround times.

4.5 Refunds

Due to the nature of digital content, refunds are not available once work has commenced. If you have concerns about your order, please contact us and we will work to reach a fair resolution. This does not affect your statutory rights.

4.6 Intellectual Property

Content created as part of an Express Solutions order becomes the property of the client upon delivery and full payment. Navigro retains no rights to use, reproduce, or distribute the content without the client's permission.

5. Acceptable Use

You agree not to use Navigro's services for any unlawful purpose or in any way that could damage, disable, or impair the platform or interfere with other users. You must not:

- Publish or distribute content that is unlawful, defamatory, obscene, or harmful

- Infringe the intellectual property rights of any third party

- Engage in fraudulent activity or misrepresent your business

- Attempt to gain unauthorised access to any part of the platform

Navigro reserves the right to suspend or terminate any account found to be in breach of these terms without notice and without refund.

6. Account Termination

Navigro reserves the right to suspend or terminate your account at any time if:

- You are found to be in breach of these Terms & Conditions

- Payment obligations are not met

- Your use of the platform is deemed harmful, abusive, or unlawful

- You provide false or misleading information during sign-up or order

In the event of termination by Navigro due to a breach, no refund will be issued and website files will not be provided regardless of subscription length.

7. Third Party Services

The Navigro platform integrates with third party services including Google Analytics, Google Search Console, Google Tag Manager, and Google Business. Navigro accepts no liability for disruption, data loss, or feature unavailability caused by changes to third party services outside of our control.

8. Limitation of Liability

Navigro will not be held liable for any indirect, incidental, or consequential loss arising from the use of our services, including but not limited to loss of revenue, loss of data, loss of business, or failure to achieve expected search rankings or business growth.

Our total liability to you in connection with any claim arising from these Terms & Conditions shall not exceed the total amount paid by you to Navigro in the three months preceding the claim.

9. Force Majeure

Navigro shall not be held liable for any failure or delay in delivering services caused by circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, third party platform outages, cyberattacks, or changes in law or regulation.

10. Amendments to These Terms

Navigro reserves the right to update these Terms & Conditions at any time. Any changes will be published on this page with an updated date. Continued use of our services following any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

If you have any questions regarding these Terms & Conditions, please contact us via the contact form on our website.